Optum Recruitment 2023: Optum Recruitment 2023 For Customer Service Representative. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Optum is a health services and innovation company on a mission to help people live healthier lives and to help make the health system work better for everyone. Optum, part of the UnitedHealth Group family of businesses, is powering modern health care by connecting and serving the whole health system across 150 countries. We combine cutting-edge technology, the world’s largest health care database and vast expertise to improve health care delivery, quality and efficiency. We are revolutionizing health care that serves more than 100,000 physicians, practices and other healthcare facilities, as well as 127 million individual consumers.
Job Title: Customer Service Representative
Location: Hyderabad
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Job Description :
- Take chat messages per day from customers who have questions about their health benefits
- Support secure email inquiries
- Use personality and our tools to help customers through the health care benefits available to them.
- Communicate online in a conversational manner that promotes dialogue and establishes rapport.
- Associate must avoid poor grammar, misstatements, or lengthy explanation.
- Online writing necessitates that associate have an aptitude for knowing when to apply the “dos and don’ts” of online communication.
- Type at a reasonable pace, 30-35 words a minute (WPM).
- Provide product information, use service engagement skills, and efficiently use service resources.
- Technology comfort and know-how: Associate must be adept at using the Associate Workspace, other technology, and automation tools.
- App, Website, and SMS savvy: Consumers who accept an engagement will have high expectations of the associate’s knowledge.
- Associate will need to maintain a high level of familiarity with the digital property the consumer is using.
- Read between the lines.
- Visitors don’t necessarily have good writing skills and advocates may have to interpret what the visitor is really asking by responding with a clarifying question or statement.
- Adapt to continual change as the department fine-tunes the messaging program.
- Maintain a healthy brand-to-consumer relationship that benefits the consumer.
Skills :
- Excellent interpersonal and business communication skills – verbal and written
- General knowledge of computers and business operations
- Should have a minimum typing speed of 30-35 Words Per Minute
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Qualification: Any Graduate (Excluding B.E / B.Tech / MCA)
Work Experience: Freshers
How to Apply for Optum Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here