Tech Mahindra Recruitment 2024: Tech Mahindra Recruitment 2024 For Service Desk. Any Graduate candidate can apply. The detailed eligibility and application process are given below.
About Company: Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.9 billion company with 113,550+ professionals across 90 countries, helping over 926 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is amongst the Fab 50 companies in Asia (Forbes 2016 list).
Job Title: Service Desk
Location: Pune
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Job Description:
- Voice & Email technical Support to ensure closure as per ITIL Incident Management process.
- Follow-up/ update ticket for every call to ensure timely closure.
- Call ownership, drive to resolution and communication with customer.
- Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
- Proactive monitoring & Perform documented Escalation process.
- Working knowledge of Active directory, Multifactor authentication, Access requests for applications.
- Experience on ITSM tools.
- Understanding of Priority matrix & Escalation Matrix.
- Aware of KPI and SLAs
- Experience on Remote tools and troubleshooting.
- Working knowledge on Windows/MAC OS.
- Troubleshooting on Application Support (Off Shelf or Customized), Printers & MFDs, VPN software and Collaboration tools, Password Reset tools, MS Windows & Office, Desktops, Laptops, iPad Peripherals and Networking, Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)
Eligibility:
- Willingness to work in 24/7 environment.
- 1 year or more experience in similar role. (Technical Support/ Service desk/ Desktop Support etc)
- Experience on Desktop support, application support.
- Exposure on ITSM ticketing tools
- Applicant must be a graduate.
Perks and benefits :
- Both Side Cab facility (under 30kms of Tech M campus)
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Qualification: Any Graduate
Work Experience: 0 – 5 Years
How to Apply for Tech Mahindra Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here