Tata Communications Recruitment 2023: Tata Communications Recruitment 2023 For Customer Service Operations. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Tata Communications is a leading global digital infrastructure provider that powers today’s fast growing digital economy. The company’s customers represent 300 of the Fortune 500 whose digital transformation journeys are enabled by its portfolio of integrated, globally managed services that deliver local customer experiences. Through its network, cloud, mobility, Internet of Things (IoT), collaboration and security services, Tata Communications carries around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants and 4 out of 5 mobile subscribers.
Job Title: Customer Service Operations
Location: Pune
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Job Description:
- Taking ownership of customer issues reported, solving their problems by providing resolution.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system/application issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ensure SLA is achieved and work proactively to maintain the same.
- This is an operational role that may seek an appropriate level of guidance and advice to ensure the delivery of quality outcomes.
- Graduate with 0-4 years of experience. Other knowledge/skills.
- Prior experience in providing customer service support in fast-paced, high availability,24X7 environments
- Manage customer queries related to all services and solutions delivered including complex customer issues diagnosing and thereby resolving and fixing.
- Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution
- Provide L2L3 support to resolve hardware-software issues by applying technical expertise
The broad outline of the Role - The role is responsible for managing customer queries and operations. This is an operational role that may seek an appropriate level of guidance and advice to ensure the delivery of quality outcomes.
Eligibility:
- Graduate with 0-4 years of experience
- Demonstration of problem-solving skills
- Prior experience of providing customer service support in fast-paced, high availability, 24X7 environments.
- Maintain awareness of the latest technologies in the domain
Skills:
- Networking
- Architecture
- Finance
- Customer service operations
- Issue resolution
- Customer service
- Research
- Management
- Troubleshooting
- Operations
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Qualification: Any Graduate
Work Experience: 0 – 4 years
How to Apply for Tata Communications Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here