Salesforce Recruitment 2024: Salesforce Recruitment 2024 For Associate Technical Support Engineer. B.E / B.Tech candidates can apply. The detailed eligibility and application process are given below.
About Company: Salesforce, the Customer Success Platform and the world’s #1 CRM empower companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win.
Job Title: Associate Technical Support Engineer
Location: Bangalore / Hyderabad
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Job Description:
- Provide expert-level technical support via phone and web to Salesforce Marketing Cloud customers
Manage support cases on a daily basis, including transfers from other regions - Track and maintain all customer communications and case documentation in the Service Cloud
- Respond to customer-reported issues in a timely manner, per service level agreements
- Communicate progress of resolution/status in a timely fashion, per service level agreements
Manage escalations and expectations, for both customers and internal staff - Collaborate with technical support teams in other Salesforce Clouds as needed
- Identify situations where professional services may be warranted
- Follow established support processes and procedures
- Identify improvements for improved customer experience
- Assist clients in optimizing their use of the application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities
- May require work outside of normal business hours, holidays, and some weekends as this role is an on-call position
Required Skills:
- 2023 Engineering Graduate
- Upto 12 Months of Work experience
- Previous experience with Salesforce CRM, Force.com, Marketing Cloud, and its technologies is desired
- Knowledge of Internet development technologies (HTML, XML, API, SQL etc.) is required
- Expertise in Database and relational data structures is good to have
- Large scale, multi-tenant production environments
- API Programming or Software Development
- Software Design Lifecycle
- Be a dependable, motivated, self-starter, with the ability to work independently when required
- Previous experience working with scripting languages and/or APIs is a bonus
- Previous Marketing Cloud experience is a bonus
- Marketing Cloud Email Specialist Certification is a bonus but not required
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Qualification: B.E/ B.Tech
Work Experience: Freshers
How to Apply for Salesforce Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here