Amazon Recruitment 2024: Amazon Recruitment 2024 For Support Analyst. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa for our customers: shoppers, sellers, content creators, and developers worldwide.
Job Title: Support Analyst
Location: Chennai
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Responsibilities:
- Process and respond to email, phone, and chat contacts received from KDP website users
- Demonstrate clear and polite written and verbal communication
- Maintain a positive and professional demeanor at all times
- Meet or exceed all quality, productivity, and time management goals as set by management.
- Follow all site performance and behavior expectations as outlined by management.
- Demonstrate an appropriate sense of urgency for email response times and phone & chat service levels
- Follow company policies and processes in order to process customer requests appropriately
- Use customer service tools and software to troubleshoot, provide an accurate response, and create an exceptional customer experience
- Escalate customer issues appropriately and in a timely manner
- Proactively communicate system & process issues
- Proactively strive to drive improvement to the internal and external processes to enhance the customer experience
- Contact appropriate teams as needed for systemic issues
- Detail oriented and process focused. Must be able to follow processes and document research & interactions in clear and concise manner.
- Flexibility to work shifts including overnight and weekends
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Qualification: Any Graduate
Work Experience: 0 – 4 years
How to Apply for Amazon Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here