Deloitte Recruitment 2022: Deloitte Recruitment 2022 For Customer Support – Analyst. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Deloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete. Deloitte invests in outstanding people of diverse talents and backgrounds and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities. DTTL (also referred to as “Deloitte Global”) and each of its member firms are legally separate and independent entities.
Job Title: Customer Support – Analyst
Location: Hyderabad
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Job Description:
- This position is responsible for providing Service Support for various software applications, with a high degree of customer satisfaction, expertise, accuracy and timelines.
- Keep users informed about their Incidents’ status at agreed intervals.
- Log all Incident/Service Request details & functions as the first point of contact for users.
- Customer handling skills – Call etiquettes
- End to End ticket management
- Basis ITIL concepts of Incident, problem & change management is must
- Experience in managing voice & non-voice support (Calls, chats & email)
- Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
- Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate
- Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
Skills:
- Have passion on technical knowledge learning and be a quick learner
- Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner
- Initiates and/or implements corrective action as needed, in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
- Have demonstrated ability to work in a fast-paced, dynamic environment, prioritizing work and adjusting to changing business demands
- Exceptional attention to detail, relevancy, authenticity, and accuracy of information gathered; ability to structure, organize and synthesize data quickly with the end-user perspective in mind.
- Enthusiastic self-starter with a can-do attitude, delivering a consistent high level of performance.
Technical Requirements:
- Excellent Customer service (Phone / Chat / Emails)
- Excellent spoken English Language proficiency
- Proficient with MS-Office
- Excellent written & verbal skills
- Customer Service experience
- ServiceNow experience preferred
- Exposure to application support, ITIL framework etc.
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Qualification: Any Graduate
Work Experience: 0 – 1 Year
How to Apply for Deloitte Recruitment 2022?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here