Amdocs Recruitment 2024: Amdocs Recruitment 2024 For IT Support. B.E / B.Tech / MCA candidates can apply. The detailed eligibility and application process are given below.
About Company: Amdocs is a leading software and services provider to communications and media companies of all sizes, accelerating the industry’s dynamic and continuous digital transformation. With a rich set of innovative solutions, long-term business relationships with 350 communications and media providers, and technology and distribution ties to 600 content creators, Amdocs delivers business improvements to drive growth. Amdocs and its 25,000 employees serve customers in over 85 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.0 billion in fiscal 2018.
Job Title: IT Support
Location: Pune
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Job Description:
- Provide support to Amdocs internal users for IT-related support
- Knowledge to support various Desktop and Laptop models available in Amdocs
- Image Amdocs Laptops and desktops with the Amdocs image
- Should use the internal CRM application to log new cases & update progress on existing cases in a timely manner
- Knowledge to support windows related issues escalated by Remote Support
- Manage ServiceNow incident and request workflows by taking ownership, prioritizing incoming work, and delivering services meeting defined Service Level Agreement (SLA) timelines
- Resolve and respond to user questions received via ServiceNow, email or other collaboration methods meeting defined OLA and SLA
- Use technical knowledge bases(internal & external) to resolve technical issues & collaborate on issues with relevant teams as required
- Support meeting/conference room IT infrastructure
- Vendor management – Deal with various desktop/laptop vendors to support existing requirements and plan for future requirements.
- Initiate procurement requirements for new PC/Laptop devices to support existing and growth requirements
- Need to be on call after office hours and during weekends for any major disruptions in IT Service
- Document new procedures as well as maintain documentation on troubleshooting and technology, contribute to the knowledge base as required
- Collaborate effectively and closely with end users, IT stakeholders
Requirement:
- Must have a minimum of 0 – 6 months – of technical support experience
- Excellent communication skills
- Knowledge of remote support tools like Windows Messenger, RDP, Net Meeting, SCCM
- Excellent knowledge of PC & laptop hardware
- Expert knowledge of Windows 7, and Windows 10 operating systems.& Mac OS
- Intermediate knowledge of Windows Exchange messaging system
- Intermediate knowledge of backup systems like OneDrive, and Druva.
- Intermediate knowledge of O365.
Skills:
- Windows System Administration. (Windows 7, Windows 10)
- PC/Laptop support
- Hardware knowledge of laptop, Desktop, printer
- Good knowledge of MS suite of products like MS 365
- Excel knowledge for reporting.
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Qualification: B.E / B.Tech / MCA
Work Experience: 0 – 6 months
How to Apply for Amdocs Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here