WNS Global Services Recruitment 2024: WNS Global Services Recruitment 2024 For Customer Service. Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company : WNS (Holdings) Limited (NYSE: WNS), is a leading global Business Process Management (BPM) company. WNS offers business value to 350+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare and Utilities. WNS delivers a spectrum of business process management services such as finance and accounting, customer care, technology solutions, research and analytics and industry-specific back-office and front-office processes.
Job Title: Customer Service
Location: Mumbai
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Job Description:
- The role is responsible for delivering excellent customer service via mail/voice/chat mediums, with an objective to provide resolution to the customers according to the guidelines provided by the client.
- Responsible for outstanding customer service via Phone, Email, Chat mediums
- Answers queries and provides resolutions in a respectful, helpful and responsive manner
- Takes action to provide client/customer delight being within established service standards
- Ability to present key points persuasively during verbal/non-verbal conversation, with an outcome of good customer reviews, repetition of the opportunity to service the customer
- Adjusts approaches and responses to reflect the urgency of situations and changing circumstances
- Is able to ethically upsell and cross-sell a service/product to the customer
- Adherence to shift schedule, team meetings and training requirements
Eligibility:
- Undergraduate with a minimum six months of international call centre voice/data experience (Post Graduates, B.E./B.Tech with no Exp in BPO industry will not be eligible) /
- Graduate Freshers
Skills:
- Excellent spoken / Verbal communication skills
- Excellent customer service skills
- Taking responsibility for customer satisfaction and loyalty
- Demonstrated ability to multi-task to handle a large call volume efficiently, as well as mental alertness
- Ability to respond quickly and effectively in a fast-paced environment
- Disciplined and resourceful in meeting business demands in a structured, virtual call centre environment
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Qualification: Graduate
Work Experience: Freshers / Experience
How to Apply for WNS Global Services Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here