Wipro Recruitment 2023: Wipro Recruitment 2023 For Customer Service Representative. Bachelors / Masters Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.
Job Title: Customer Service Representative
Location: Noida
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Job Description:
- Your Impact as a Customer Service Representative
- Customer Service through calls, Chats & emails
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
- Maintain Internal & Client level delivery quality on calls, chats & email conversations
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-upIdentify, share and support operational improvement
- Customer Service through calls, Chats & emails
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
- Maintain Internal & Client level delivery quality on calls, chats & email conversations
- Adhere to Customer Service Attendance & Accountability policies
Eligibility:
- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
- MCA and B.Tech freshers are also eligible.
- MBA requires at least 6 months of full-time experience.
- Undergraduates pursuing their graduation via distance learning mode are eligible to apply.
- Candidates who have given their final semester exams and are waiting for their final results are also eligible to apply.
Skills:
- Excellent communication skills
- Should be flexible to work in rotational shifts
- Proficient in computer usage and Basic knowledge of MS Office
- Defined a career roadmap which offers growth opportunities
- Performance based incentive program**
- Investment in talent development and skills enhancement
- Work life balance with 5 day work week
- Collaborative environment with best-in-class professionals
- Focus on colleague engagement and fun@work
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Qualification: Bachelors / Masters Degree
Work Experience: Freshers / Experience
How to Apply for Wipro Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here