Virtusa Recruitment 2026: Virtusa is hiring Associates for 2026 — Freshers/experience, Bangalore roles, B.E/B.Tech/BCA eligible. Check eligibility, salary and apply.
🔍 About Virtusa:
Virtusa Corporation (NASDAQ GS: VRTU) is a global provider of Digital Business Transformation, Digital Engineering, and Information Technology (IT) outsourcing services that accelerate our clients’ journey to their Digital Future. Virtusa serves Global 2000 companies in the Banking, Financial Services, Insurance, Healthcare, Telecommunications, Media, Entertainment, Travel, Manufacturing, and Technology industries. Using a combination of digital strategy, digital engineering, business implementation, and IT platform modernization services, Virtusa helps clients execute successful end-to-end digital business transformation initiatives.
💼 Job Role: Associate
Location: Bangalore
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📝 Job Description:
- Customer Interaction: Respond to user inquiries, access problems, and issues with
Supply Chain (SCM) applications via email, phone, or ticketing tools. - Relationship Management: Communicate daily with various customers to manage
relationships and ensure high satisfaction levels. - Stakeholder Reporting: Prepare and communicate timely reports to Business
stakeholders regarding operational breaches and service status. - Collaboration: Work closely with peer department personnel and specialists on tasks
outside immediate scope to ensure organizational alignment.
Technical Support & Troubleshooting - Issue Resolution: Handle incoming queries and help requests from end-users,
performing initial problem assessment and detail gathering. - Technical Diagnosis: Reproduce reported problems and attempt resolution through available self-services
- Escalation: Identify repeated issues and raise them for permanent solve through next levels.
- System Knowledge: Understand software applications used to track merchandise and
remain aware of all steps in the delivery process.
Operational Excellence - Ticket Management: Maintain detailed records of user issues and support processes by
opening and managing help desk tickets. - Documentation: Create, edit, and maintain department-wide Process Documents and
Standard Operating Procedures (SOPs). - Operational Guidance: Guide operations teams regularly on operational breaches and update procedural knowledge.
- Efficiency: Determine ways to improve product delivery and take action when delays occur.
- Shift: 24/7 Rotational Shift (Mandatory requirement)
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📌 Eligibility Criteria
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Qualification: B.E / B.Tech / BCA
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Work Experience: Freshers / Experienced
✅ How to Apply for Virtusa Recruitment 2026?
Interested candidates can apply online by clicking the application link below: