Vyom Labs Recruitment 2020 : Vyom Labs Recruitment 2020 For IT Support Engineer . Any Graduate / Post Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company : Vyom Labs specializes in IT Infrastructure and Cloud Management powered by Automation. If you are looking for solution partner or services partner to help you manage your IT, we can bring in unique tools, innovative approaches and years of experience serving customers of various sizes across the world. Our approach of using expert systems and automation in IT infrastructure and cloud management helps companies save 20 to 40% costs, achieve 3 to 10 times faster response to business, eliminate errors in operations and present value of IT in business terms. Vyom Labs has delivered ITSM BSM services in 5 continents in the IT Service Management space.
Job Title : IT Support Engineer
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Job Description :
- Answer calls professionally
- Respond to customer inquiries
- Research required information using available resources
- Handle and resolve customer complaints
- Enter customer information
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Complete call logs and produce call reports.
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with system information, changes and updates
- Computer Hardware, Windows 7/8/10, MS Outlook and Application working is must; networking knowledge will be preferred
- Fluency in spoken English, Hindi/Marathi (Kannada, in case of Bangalore) is mandatory
- Knowledge of ITIL process and technology
- Working knowledge in MS-Excel
Qualification : Any Graduate / Post Graduate
Work Experience : 0 – 1 Year
How to Apply for Vyom Labs Recruitment 2020?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Click Here