Microland Recruitment 2020 : Microland Recruitment 2020 For Service Desk Analyst. Graduate / Post Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company : Microland accelerates the digital transformation journey for global enterprises enabling them to deliver high-value business outcomes and superior customer experience. Headquartered in Bangalore, India, Microland has more than 4,100 professionals across its offices in Australia, Europe, India, Middle East and North America. Microland partners with global enterprises to help them become more agile and innovative by integrating emerging technologies and applying automation, analytics and predictive intelligence to business processes.
Job Title : Service Desk Analyst
Location : Bangalore
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Job Description :
- Troubleshooting: Analyze problems with the service and resolve the issues.
- Gather information from customers either by chat or e-mail to enable effective troubleshooting.
- Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment.
- Report issues to vendor/ISP/carrier and follow up on updates.
- Escalate issues as per Escalation Matrix, Install/Uninstall various software and upgrades equipment when necessary, Monitoring and maintaining/reducing the queue size.
- Resolving Technical issues at level 1(Incident and Service request).
- Hardware and Software Management: Monitoring CPU, memory and hard disk utilization, Monitoring the event viewer and generating reports.
- Providing New Desktop Installation and Software Installation Reports, make team members aware of any changes or scheduled activities so that effective follow up is possible.
- Updating the latest anti-virus on servers and monitoring the anti-virus patches on Servers and Desktops and generating Reports, Track the assets issued to users and maintain a database report of assets.
- Updating KB and CMDB whenever there is a need. Handling Backup Activities on daily, weekly and Monthly. Generating the Reports on all Backup activities.
Qualification : Graduate / Post Graduate
Work Experience : 0 – 3 Year
How to Apply for Microland Recruitment 2020?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Click Here