ValueLabs Recruitment 2021: ValueLabs Recruitment 2021 For Customer Support Executive. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: ValueLabs is a global technology company focused on Product Development, Data Technology and Digital services. Powered by The Digital Flywheel™, we provide end-to-end solutions in the fields of Customer Experience, Data & Analytics, Product Development and Automation. Over the last 23 years, we have expanded to 31 locations, 6000+ associates and 200+ clients worldwide. Our focus on employees and clients have resulted in industry-leading Net Promoter Scores (NPS) of over 60 and 80 respectively.
Job Title: Customer Support Executive (Non-Voice Process)
Location: Hyderabad
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Job Description:
- Handle customer contacts through non voice channels; gather and verify required information as appropriate
- Identify customer needs and determine appropriate solutions to resolve all issues and concerns, provide world class customer service
- Complete system documentation and tasks to assure follow through of appropriate actions.
- Leverage tools and processes (including prepared responses) appropriately.
- Strive to meet defined metrics for productivity, quality, and customer experience. And KPIs
- Maintain thorough systems, network and product knowledge.
Skills:
- Excellent spoken and written English communication skills
- Excellent Analytic Skills
- Passionate about customer service
- Ability to multi-task managing multiple conversations simultaneously
- Manage customer time / responsiveness
- Schedule flexibility to work weekends and Night Shifts
- A high level of empathy and understanding
- A willingness to take initiative and ownership
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Qualification: Any Graduate (Preferably 2018, 2019, 2020 Passout)
Work Experience: 0 – 3 Year
How to Apply for ValueLabs Recruitment 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here