Tesco Recruitment 2023: Tesco Recruitment 2023 For Lead – Chat Support. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: We are a multi-disciplinary team creating a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility, providing cutting-edge technological solutions and empowering our colleagues to do ever more for our customers. With cross-functional expertise in Global Business Services and Retail Technology & Engineering, a wide network of teams and strong governance we reduce complexity thereby offering high-quality services for our customers. Tesco Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 4,40,000 colleagues.
Job Title: Lead – Chat Support
Location: Bangalore
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Job Description:
- Ensuring I understand our Core Purpose and the role I play in delivering this
- Role modelling the Tesco values and leading by example in what I do and how I behave
- Crafting a culture of continuous improvement through being curious about what is getting in the way of colleagues delivering great service; identifying areas of opportunity; encouraging colleagues to speak up and share ideas; and following through with feedback and / or action on ideas raised
- Collaborating with colleagues; change teams; my manager and relevant partners to implement ideas – Being the subject matter expert on processes in my area
- Supporting the improvement of the operational performance and building the capability of Associates and Senior Associates through: call listening; reviewing logging; face-to-face mentoring; feedback and recognition
- Supporting BAU activity e.g. issues and complex problem resolution; call listening
- Providing shiftover in during the operational window
- Sharing weekly highlights of progress in operational performance; quality of delivery and continuous improvement with my Manager
- Actively participating in the CI community to deliver significant value output
- Supporting and embedding changes to processes and ways of working within the team
- Understanding the part I play in delivering our key metrics and performance measures
- Delivering my own personal objectives; preparing for and participating fully in every day and structured conversations with my colleagues and manager
- Continually developing my skills to be the best I can be in my role
Eligibility:
- Customer service orientation
- Advanced Microsoft Office
- Excellent verbal and written communication in English
- Planning and organizing
- Coaching
- Conflict Resolution
- Empathy and customer focus
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Qualification: Bachelor’s Degree
Work Experience: Freshers / Experience
How to Apply for Tesco Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here