Tech Mahindra Recruitment 2024: Tech Mahindra Recruitment 2024 For Technical Support Associate. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.9 billion company with 113,550+ professionals across 90 countries, helping over 926 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is amongst the Fab 50 companies in Asia (Forbes 2016 list).
Job Title: Technical Support Associate
Location: Hyderabad
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Job Description:
- Should be ready to work from office in a 24×7 environment with primary shifts from midnight 12 am to morning 7 am
- Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after-hours on-call support for troubleshooting technical issues.
- Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
- Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
- First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Google for Work, Android Phone Support, MDM, AirWatch etc.)
- Perform post-resolution follow-ups to help with requests or incidents.
- Research issues and resolve technical problems.
- Creating/updating knowledge articles and support process functions
Preferred candidate profile:
- Experience Min. 6 Month to 1 Year (Mandatory) and 1 to 2 Years (Preferred)
- Exceptional written and verbal communication skills.
- Exceptional ability to multitask.
- Exceptional ability to adapt and learn new platforms and skills on the fly.
- Exceptional sense of urgency
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- The ability to work under pressure involves dealing with constraints which are often outside of your control – these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems.
- Good to have – Experience using and proficient in, Google (G-Suite), Windows and Office365
- Good to have ITIL Knowledge, hands-on with ServiceNow and Remedy, Genesys tools
- Graduate from an accredited institution or Undergraduate with relevant technical experience
- Previous Service Desk support or technology experience
- Exposure to the Insurance industry would be a good add-on
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Qualification: Any Graduate
Work Experience: 0 – 5 years
How to Apply for Tech Mahindra Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here