Tata Communications Recruitment 2023: Tata Communications Recruitment 2023 For Network Engineer. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Tata Communications is a leading global digital infrastructure provider that powers today’s fast growing digital economy. The company’s customers represent 300 of the Fortune 500 whose digital transformation journeys are enabled by its portfolio of integrated, globally managed services that deliver local customer experiences. Through its network, cloud, mobility, Internet of Things (IoT), collaboration and security services, Tata Communications carries around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants and 4 out of 5 mobile subscribers.
Job Title: Network Engineer
Location: Pune
| Freshers Jobs by City |
|---|
| Bangalore Jobs |
| Chennai Jobs |
| Delhi NCR Jobs |
| Hyderabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
Job Description:
- Responsible for the Processing Change Requests / Change Tickets which are raised by TCL SA/FO/NOC and it’s Providers/NW Partners/Last Mile BSOs Globally.
- Ensure efficient and effective service as per SLAs.
- The engineer would be maintaining the Network Change Management of Tata Communications as well as their Partners Change Requests that impact Tata Communications Network and/or Services.
- The engineer would be responsible for verification of SIA & NIA.
- Responsible for arranging acceptance/approvals from various stake holders.
- Maintain quality standards to achieve optimal levels of operation and KPI targets.
- Tracks and Measure Change Management (CHGP TT Life Cycle) processing and Execution Success, Compliance Adherences as routine – Approval Notifications and Internal Broadcast TATs, Closure TATs, Quality of Communications and Execution Updates made by Implementers / Owners.
- Responsible for maintaining smooth operations with Cross-Functional teams.
- He/She would also be capable of / responsible for discussion with cross-functional teams & stakeholders for issues/disagreements raised by Field operations pertaining to Change Management Activities/Requests.
The engineer would be interlocking with the various international teams for processing change tickets. - The engineer would be responsible for participating in / arranging CAB Calls – Internal as well as with Change Requesters, Field, SOC and NOC Teams, stakeholders etc.
- The operational role is responsible for delivering results that have a direct impact on the achievement of results within Service Assurance.
- The engineer will have to support day / extended day shifts between 9 AM – 9 PM IST operational Hours for Global Changes on weekdays only.
- Subject to Revision as 24*7 shift environment in future if the need be.
Technical Skills Required:
- Good understanding of Various telecom Standards and Protocols
- Switching, Transmission and IP knowledge
- Knowledge of TCP/IP Networks
- Knowledge of Transport networks (DWDM, SDH, etc.) and WAN troubleshooting.
- Knowledge of Service Platforms and Major Applications (Not Mandatory but preferred).
- Understanding on AI, CLOUD Computing, SDWAN etc.
Functional:
- Excellent understanding of Excel, Word, Office 365
- Good understanding of IP & Transmission Connectivity.
- Exposure to ticketing tools like Service Now, etc.
- Certified on English Proficiency (E.g. SVAR certification score > 50)
- Should have worked with Cross functional team.
- Understanding of ITIL process framework and Service desk concepts
- Co-ordination with various internal stake holders and as well external Stake holders and customers for problem resolution
- Escalation handling and management from service assurance perspective till the closure of Change ticket.
- Initiate and participate in various CSAT activities.
- Co-ordination with various internal stake holders and as well external international customers for Change approvals.
- Escalation handling and management from service assurance perspective till the closure of Change Ticket.
- Experience in using tools like EMS, PMS, OSS, BSS & REGI Understanding of ITIL process framework and Service desk concepts is preferred.
- Good Analytical, Diagnostic and Problem-Solving skills.
Behavioural:
- Customer Centricity, Dealing with ambiguity and pressure.
- Excellent written and verbal communication skills.
- Should be willing to accept challenges and be highly dynamic in nature.
- Good aptitude to learn new technology.
- Should be a very good team player.
- Customer centricity
Qualification & Experience:
- Graduate with 0-4 years of experience
Join Our Telegram Group for Instant Job Notification
Qualification: Any Graduate
Work Experience: 0 – 4 years
How to Apply for Tata Communications Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here