Sutherland Recruitment 2020 : Sutherland Recruitment 2020 For Customer Service – Chat Support. Under Graduate / Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company : Sutherland is a process transformation company focused on helping companies rethink the way business gets done. Whether transforming your financial processes, applying analytics to customer care, or leveraging experience design to build a customer journey map, we are experts in re-engineering process. We design exceptional customer experiences for the digital age, by deconstructing your business processes, rethinking, rebuilding, and delivering them back smarter, more efficient and more effective than before.
Job Title : Customer Service – Chat Support
Location : Hyderabad (Work From Home)
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Job Description :
- We are hiring for one of the leading client in music industry (B2C Chat Support).
- Looking for enthusiastic candidates who are interested in building their career with having excellent written and verbal skills.
- Research customer problems and deliver solutions.
- Deliver an experience to every customer, meeting Client service standards.
- Respond to 60-70 emails per day through template and long form email responses to customer email inquiries.
- Achieve and maintain required metrics and goals.
- Work pro-actively to ensure potential issues are escalated appropriately.
- Work as part of the team to ensure the program floor is a positive and professional environment.
- Provide support in projects and initiatives as and when required.
Skills :
- 6 Months of work experience in customer service (preferred but not required)
- Ability to use Computer Systems application usage (shortcuts, alternating windows, navigating tools)
- Knowledge of browsers (IE8, Chrome)
- Familiarity in Social Media platforms & music application
- Excellent Typing Skills
- Fluent comprehension and composition skills while communicating and retaining shared thoughts
- Good understanding of email/chat etiquette
- Ability to maintain and manage active engagement during communications
- Should be ready to work with rotational shifts
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Qualification : Under Graduate / Any Graduate
Work Experience : 0 – 3 Years
How to Apply for Sutherland Recruitment 2020?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Interested candidates can send their updated resume to Rohiniverma@sutherlandglobal.com
For more info : Click Here