Salesforce Recruitment 2024: Salesforce Recruitment 2024 For Technical Support Engineer. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: Salesforce, the Customer Success Platform and world’s #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win.
Job Title: Technical Support Engineer
Location: Hyderabad
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Job Description:
- Assist third-party developers in troubleshooting their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.com developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.
- Write sample code, and client libraries, and contribute to Open Source projects.
- Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
- Resolve customer service issues and skillfully manage complex customer service problems.
- Manage customers’ expectations and experience in a way that results in high customer satisfaction.
- Develop and maintain technical expertise in assigned areas of product functionality and utilize that
- expertise effectively to help customers.
- Assist with the design and delivery of product and other technical training.
- Review support cases for technical and troubleshooting accuracy.
- Define and describe technical best practices.
- Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.
- Meet the monthly goals on KPIs such as CSAT, Productivity.
- Complete assigned project responsibilities.
Skills:
- Lightning Experience – Lighting Web Components & Aura
- Modern Javascript
- Apex(Synchronous and Asynchronous
- Integration – REST/SOAP/Bulk API
- Debugging/Troubleshooting Errors
- Visualforce
- Sites /Communities/ Force.com
- SOQL/SOSL
- Deployment- Metadata API/ANT Migration tool/CLI
- Flows/Process Builder
- Authentication, SSO/Auth Provider
- Event driven architecture – Platform Events, Streaming API, Change data capture
- Field Service Lightning (FSL)
- Mobile Dev
- Excellent written and verbal communication skills.
- Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.Understanding of database concepts and data management (RDBMS) and SQL
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Qualification: Bachelor’s Degree
Work Experience: Freshers / Experienced
How to Apply for Salesforce Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here