PowerSchool Recruitment 2024: PowerSchool Recruitment 2024 For Associate Technical Support Engineer. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: At PowerSchool, we believe in the simple truth that every student deserves the best opportunities in life. That’s why our mission is to power the education ecosystem with unified technology that helps educators and students realize their potential, in their way. From the back office to the classroom to the home, PowerSchool helps schools and districts efficiently manage instruction, learning, grading, attendance, assessment, analytics, state reporting, special education, student registration, talent, finance and HR. Today, we’re proud to be the leading provider of K-12 education application technology supporting over 45 million students in over 70 countries.
Job Title: Associate Technical Support Engineer
Location: Bangalore
| Freshers Jobs by City |
|---|
| Bangalore Jobs |
| Chennai Jobs |
| Delhi NCR Jobs |
| Hyderabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
Job Description:
- Under general supervision, performs logical analysis of customer issues associated with software functionality, incident resolution and systems configuration, through various mediums of communication.
- Develops a thorough understanding of the product(s) to investigate customer queries and issues.
- Provides support for application, back-end, and technical issues to assist customers in understanding product functionality and outputs.
- Works collaboratively in a team environment to meet customer expectations regarding the resolution of their issues.
- Recognizes repetitive customer issues and provides feedback internally for improving the product(s).
- Communicates effectively in written and spoken English with co-workers and customers globally.
- Successfully completes training provided by the company periodically.
- Assumes responsibility for their own training and increasing their knowledge base as it relates to this position, making a personal commitment to use all resources available to achieve this goal.
- Makes a conscious effort to contribute value-added services to our customers.
- Demonstrates customer centricity, and a sense of urgency for sensitive issues.
- Consistently meets/exceeds established operational goals and expectations shared by the company.
- Monitors and resolves the issues reported by the customer.
- Must have the ability to evaluate the impact of the issue to the customer and escalate complex issues to the next level within a reasonable period.
- Ensures that approved methods, and tools are consistently used, and defined processes for support are followed.
- Delivers the highest level of customer service and experience while continuously demonstrating excellent teamwork, interpersonal skills, and commitment.
- If required, schedule calls with customers to review their requests and confirm understanding, and update them on the status and prioritization of their tickets.
Skills:
- 0-2 years experience in a customer or technical support role.
- Should possess a bachelor’s degree in Computer Science, Information Systems, or equivalent degree
Skills:
- Strong analytical and technical troubleshooting skills
- Impeccable customer service skills and display genuine empathy towards customers.
- Demonstrable time management and priority-setting skills.
- Effective collaboration skills.
- Excellent written and oral communication skills.
- Ability to work under pressure.
- Confident and comfortable communicating with customers through chats, calls, emails, and the web.
- Willing to work in shifts (primarily evening/night shift) in a hybrid environment.
- Willing to work on weekends and/or holidays, if there is a business requirement.
- Certifications and/or basic experience with SQL, Unix, and Oracle desired.
Join Our Telegram Group for Instant Job Notification
Qualification: Bachelors Degree
Work Experience: 0 – 2 Years
How to Apply for PowerSchool Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here