KPMG Recruitment 2026: Analyst

• Proposed designation: Analyst
• Role type: Team-driven
• Reporting to: Team Lead/Asst. Manager
• Geo to be supported: United States
• Work timings: 11:30 AM to 8 PM

 Responsibilities:

• End-to-end ownership of course review and approval process duties
• Appropriate handling of participants/learners (internal and external), queries and complaints by email, in line with the agreed SLAs and Quality framework.
• Effective customer service and relationship management across a range of stakeholders
• Meet established quality and service level agreements
• Daily assignment and management of Learning Requests submitted.
• Review the course submissions to ensure compliance in accordance with NASBA (National Association of State Boards Accountancy) and KPMG CPE credit guidelines
• Determine and administer Continuing Professional Education (CPE) credits in KPMG’s learning management system for participants and instructors
• When applicable create and distribute certificates of attendance to KPMG clients
• Communicate with participants/learners (internal and external) and onshore team members/leadership team, throughout all processes
• Ability to follow standard processes and identify and report any potential issues, understanding when to escalate
• Ensure all requirements are adhered to through compliance with all appropriate policies and procedures.
• Ability to follow standard processes, templates and identify and report any potential issues, understanding when to escalate
• Ensure all requirements are adhered to through compliance with all appropriate policies and procedures

Requirements:

• Non-tech graduate – BA, B. Com, B.Ed  or BE, BCA
• 0 – less than 2 years of work experience in relevant domain
• Preferred exposure to international work setup

Skills:

• Effective communication, ability to articulate in both written and verbal communication to a variety of stakeholders, including participants/learners (internal and external), onshore team members and leadership, which will include senior managers, Directors and Partners
• Strong attention to detail and investigative nature to ensure all elements of the review process have been accurately completed and all data collected is accurate
• Ability to think on your feet with excellent innovation and problem-solving skills. Analytical approach to work, good innovation and continuous improvement
• Ability to work on own initiative, prioritise own work, deliver to deadlines and thrive under pressure
• Self-Motivated, adaptable and flexible, takes ownership of issues and sees them through to resolution