PhonePe Recruitment 2021: PhonePe Recruitment 2021 For Customer Service Advisor. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: PhonePe is India’s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform.
Job Title: Customer Service Advisor
Location: Bangalore
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Job Description:
- Act with integrity & think customer-first in every interaction
- Handle basic PhonePe account and transaction related queries
- Ability to flex between phone & data channels
- Follow specified process guidelines to bring about resolution
- Build customer trust through their interaction
- Ability to meet hourly & daily productivity goals
- Leverage internal processes and resources to drive resolution
- Escalate appropriately taking support from relevant teams to resolve customer issues
- Recommend process improvements
- Engage & Educate customers so they’re able to leverage PhonePe to the fullest
Skills:
- Have excellent written and verbal communications
- Have good learnability
- Be an active listener and deal well with objection
- Have strong customer orientation and ability to adapt/respond to different scenarios
- Be a team player, flexible and open to feedback
- Ability to multitask, prioritise, and manage time effectively
- 0 – 2 years of work experience in a customer facing role
- Will need to clear NISM certification
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Qualification: Any Graduate
Work Experience: 0 – 2 Years
How to Apply for PhonePe Recruitment 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here