[24]7.ai Off Campus Drive 2021: [24]7.ai Off Campus Drive 2021 For Software Engineer. B.E / B.Tech / M.E / M.Tech candidates can apply. The detailed eligibility and application process are given below.
About Company: [24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, [24]7.ai’s technology helps companies create a personalized, predictive and effortless customer experience across all channels. The world’s largest and most recognizable brands are using intent-driven engagement from [24]7.ai to assist several hundred million visitors annually, through more than 1.5 billion conversations, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.
Job Title: Software Engineer
Location: Bangalore
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Job Description:
- We are looking for a product engineer (SDE-1) for our Product Reliability & Sustenance Engineering team within our Product Engineering organization, which is responsible for providing cross-platform sustenance support for our SaaS product.
- As a Product Reliability & Sustenance Engineer, you’ll help improve our products by working cross-functionally with our Engineering, PO, PSG, SRE, DevOps and L1 support teams to make customers successful.
- You will be part of a global Product Reliability & Sustenance Engineering team that is responsible for providing 24×7 sustenance support to drive resolutions for product issues, problems and inquiries that customers report.
- By applying your technical experience, you will develop a deep understanding of [24]7.ai’s product and services architecture while driving bug-fixes and enhancements towards an overall better customer support experience.
- You will provide technical solutions and resolve escalations for [24]7.ai’s customers, as well as advising first line support teams.
- Your team will also work on the backlog of customer issues and provide hotfixes and own the patch cycle.
Responsibilities:
- Be part of a team of product engineers who deliver sustenance support across [24]7.ai’s products in the public & private clouds and ensure high-quality customer service across time-zones in a 24×7 setting.
- Resolve high-profile technical escalations and issues, improve the customer experience, and drive initiatives that increase their likelihood of success on our platform.
- Analyze and collect customer data: log files, Java stack traces, thread dumps, etc.
- Reproduce customer issues, file bug reports and coordinate the delivery of fixes
- Provide technical bug-fixes (code-fixes) to customer reported product defects.
- Work closely with multiple Product and Engineering teams to collaborate on technical bug-fixes (code-fixes) as needed.
- Interact with our Site Reliability Engineering (SRE) teams to drive solutioning and production excellence.
- Author quality knowledge base articles to document learning and technical solutions whenever possible and drive internal knowledge sharing with the team.
- Help automate logging and various manual process to drive efficiency with incident resolution.
- Serve as an advocate for our customers and work on understanding ways to improve the product.
Skills:
- Hands-on development/maintenance experience using Java (preferred), C++, Node.js or any other programming language is a must.
- Good understanding of Relational Databases and one or more NoSQL database.
- Good understanding of JSON and RESTful APIs.
- Exposure to web applications built using Angular or React.
- Hands-on experience with log analysis tools and Linux queries/scripting is expected.
- Experience with supporting SaaS product on AWS, GCP or Azure cloud platform would be a plus.
- Experience with Microservices architecture and developing API’s would be a plus.
- Excellent communication skills in business English (written & verbal) is a prerequisite.
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Qualification: B.E / B.Tech / M.E / M.Tech – 2020 / 2021 passout
Work Experience: Fresher
How to Apply for [24]7.ai Off Campus Drive 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here