Oracle Recruitment 2024: Oracle Recruitment 2024 For Customer Service / Admin Support. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: Oracle has embedded innovative technologies in every aspect of our cloud, enabling companies to reimagine their businesses, processes, and experiences. With the introduction of Oracle Autonomous Database, the industry’s only self-driving, self-securing, and self-repairing database, Oracle is again revolutionizing how data is managed. Oracle is the #1 provider of business software, with a broad portfolio of solutions for companies of all sizes. Today, 430,000 customers in 175 countries use Oracle technologies to seize business opportunities and solve real, tangible challenges.
Job Title: Customer Service / Admin Support
Location: Bangalore
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Job Description:
- As a member of the Support organization, you will resolve post-sales customer inquiries via phone and electronic means.
- Your focus is to provide level two support including problem resolution within published goals using the Knowledge Base, write product documentation, use Web Resources, and Lab Testing, etc. to resolve issues.
Responsibilities:
- In this role, you will provide guidance and real-time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability.
- Handle open service requests that are dispatched, implement fixes, (i.e. writing SQL scripts, and documenting the case for escalation), analyze the hardware or software problem and write case notes in the tracking system. Work is semi-routine in nature.
- Support may be delivered via electronic channels (web, e-mail, etc.) or phone. The position may work in a call centre environment as needed. Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole.
- You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.
Skills:
- Customer Support
- Excellent communication skills
- Problem Resolution
- Team Player
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Qualification: Bachelor’s Degree
Work Experience: 0 – 2+ Years
How to Apply for Oracle Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here