Oracle Recruitment 2023: Oracle Recruitment 2023 For Cloud Support Engineer. B.E / B.Tech candidates can apply. The detailed eligibility and application process are given below.
About Company: Oracle has embedded innovative technologies in every aspect of our cloud, enabling companies to reimagine their businesses, processes, and experiences. With the introduction of Oracle Autonomous Database, the industry’s only self-driving, self-securing, and self-repairing database, Oracle is again revolutionizing how data is managed. Oracle is the #1 provider of business software, with a broad portfolio of solutions for companies of all sizes. Today, 430,000 customers in 175 countries use Oracle technologies to seize business opportunities and solve real, tangible challenges.
Job Title: Cloud Support Engineer
Location: Bangalore
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Job Description:
- Technical and Account-related Assistance: Provide timely and accurate technical and account-related assistance to customers using our cloud services through a chat-based communication channel. Address a wide range of inquiries, from basic usage questions to complex technical issues.
- Troubleshooting: Investigate and diagnose technical issues reported by customers, following established protocols and guidelines in KM. Collaborate with customers, support and service teams to identify root causes and recommend effective solutions.
- Customer Engagement: Foster positive relationships with customers by delivering exceptional customer service and support. Understand their needs, empathize with their challenges, and maintain a professional and courteous demeanour throughout interactions.
- Knowledge Base: Contribute to the creation and maintenance of an up-to-date knowledge base. Document common issues, solutions, best practices, and troubleshooting steps to assist customers and fellow team members.
- Continuous Learning: Stay up-to-date with the latest developments in cloud technologies, product updates, and industry trends. Participate in training sessions to expand your technical knowledge and customer service skills.
- Feedback Loop: Provide feedback to the service teams regarding customer pain points, feature requests, and areas for improvement in our cloud services. Collaborate with cross-functional teams to enhance the user experience.
- Metrics and Reporting: Maintain accurate records of customer interactions, including issues resolved, response times, and customer satisfaction ratings. Provide regular reports and insights to support team leads and management.
Eligibility:
- Technical Background: A bachelor’s degree in computer science, information technology, or a related field is preferred (or) relevant experience with any bachelor’s degree.
- Communication Skills: Exceptional written and verbal communication skills. Ability to convey technical information clearly and concisely to both technical and non-technical customers.
- Customer-Centric: A passion for delivering outstanding customer experiences. Patience, empathy, and a customer-first attitude are essential.
- Time Management: Excellent time management skills with the ability to handle multiple customer interactions simultaneously while maintaining a high level of responsiveness.
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Qualification: B.E / B.Tech
Work Experience: 0 – 2+ Years
How to Apply for Oracle Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here