Kyndryl Recruitment 2023: Kyndryl Recruitment 2023 For Service Representative. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: We have the world’s best talent that designs, runs, and manages the most advanced and reliable technology infrastructure daily. Together, we think holistically about the health of these vital technology ecosystems. We will be a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We’re raising the bar.
Job Title: Service Representative
Location: Bangalore (Work From Home)
| Freshers Jobs by City |
|---|
| Bangalore Jobs |
| Chennai Jobs |
| Delhi NCR Jobs |
| Hyderabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
Job Description:
- Advises and guides the client regarding the use of a broad range of products, offerings, and services.
- Following a standard call flow and problem-handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve, and close the problem, or route the incident record to the appropriate level of support.
- Using technical resources and tools, they support the client by answering questions and responding to client requirements.
- They utilize their product, technology, industry and services skills to identify problems which may be related to product installation, update, configuration, operations, or performance.
- They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.
- Should be comfortable working in night shifts.
Eligibility:
- Customer Service Representative 1 who support client with level 1 queries.
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible Freshers are also considered.
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience in utilizing available time efficiently to achieve effective and efficient results Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
- Solid experience to successfully solving problems and narrowing down reported issues, identifying root causes, and finding creative solutions to effectively address customer concerns.
- Ability to identify basic hardware parts and aware of basic hardware concepts Experience in user-level familiarity with at least one e-mail client – Outlook, Notes etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Excellent Communication skills.
- Apply Knowledge of ITIL.
- Apply Knowledge of Ticketing Tools.
- Perform Remote Takeover.
- Bachelor’s degree with good communication skills to understand and reciprocate the issues reported by the end users.
- Basic technical knowledge on how to troubleshoot the issues related to applications, Browsers and hardware is an added advantage.
Join Our Telegram Group for Instant Job Notification
Qualification: Bachelor’s Degree
Work Experience: Freshers
How to Apply for Kyndryl Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here