Infosys BPM Walk-In Drive: Infosys BPM Walk-In Drive For Customer Support. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Infosys BPM Ltd., the business process management subsidiary of Infosys Ltd. (NYSE: INFY), was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.
Job Title: Customer Support
Location: Bangalore
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Responsibilities:
- Resolving customer queries over call
- Queries pertaining to the Credit Cards
- Meeting all KPI targets including Quality, NPS and Schedule Adherence
- Handling escalations and complex queries.
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Skills:
- Active Listening skill
- Analytical skill
- Escalation management
- Handling Difficult Conversation
- Credit Card Fraud Knowledge
- Driving advocacy for the client
- Problem solving & decision-making skill
Preferred skills:
- Chargeback knowledge, MasterCard/VISA Regulations
- Credit Bureau Knowledge
- UK Culture, UK financial regulations
- Credit card life cycle
- Credit Card fraud knowledge
- Chargeback knowledge
- MasterCard/VISA Regulations
- Credit Bureau Knowledge
Documents to Carry:
- Carry a print of your updated resume;
- Carry any 2 photo Identity proofs (PAN Card/Driving License/Voter ID card/Passport).
- All original education documents need to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
- Please carry a copy of this email to the venue and make sure you register your application before attending the walk-in.
- Please use the below link to apply and register your application.
- Please mention Candidate ID on top of the Resume
Things to remember while entering the campus:
- Keep your double-dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
- Would need to produce a valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated
- Please wear masks, & follow Covid protocols.
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Qualification: Any Graduate
Work Experience: 0 – 2 years
Walk-In Date: 21st – 22nd Feb 2024
Time: 9.30 AM – 1.00 PM
Venue: Bangalore: JP Nagar Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka 560078 Landmark: Near Sindoor Convention Hall
How to Apply for Infosys BPM Walk-In Drive 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here