Infosys BPM Recruitment 2023: Infosys BPM Recruitment 2023 For Process Executive. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Infosys BPM Ltd., the business process management subsidiary of Infosys Ltd. (NYSE: INFY), was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.
Job Title: Process Executive
Location: Chennai
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Job Description:
- Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues.
- Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues.
- Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently.
- Display ownership and accountability
- Quickly build trust and confidence with customer
- Own and resolve customer issues efficiently, effectively and empathetically.
Responsibilities:
- To improve customer confidence being empathetic to a variety of new and experienced learners needs.
- Help to implement and improve processes and procedures within the team allowing strong service focused deliverables.
- Actively support customer queries on general enquiry, activations, fulfillment, disputes ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
- To participate in an on-call Rota, providing 24 hours, first line support service to customers
- Escalate an issue according to the company escalation processes.
- Ensure Customer Service Level Agreements are met or exceeded.
- Respond to customer enquiries in a timely and efficient manner.
- Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format.
- Execute transactions as per prescribed guidelines and timelines.
- Ensure customer/user confidentiality and data protection at all times.
Skills:
- Being proactive and show the utmost respect for customer’s time.
- Good time management, ensuring all contacts with customers add value.
- Ability to Multitask
- To deliver a first line support service, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.
- Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
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Qualification: Any Graduate
Work Experience: Freshers
How to Apply for Infosys BPM Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here