IBM Recruitment 2023: IBM Recruitment 2023 For Helpdesk Support. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: IBM is a leading cloud platform and cognitive solutions company. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 employees serving clients in 170 countries. With Watson, the AI platform for business, powered by data, we are building industry-based solutions to real-world problems. For more than seven decades, IBM Research has defined the future of information technology with more than 3,000 researchers in 12 labs located across six continents. At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate.
Job Title: Helpdesk Support
Location: Bangalore
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Job Description:
- Provide first-level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through the problem-solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilise excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
Eligibility:
- Required – SAP S4 HANA – & SNOW helpdesk – operational skills
- Ariba SAP Admin Roles and Responsibilities
- Strong Communication skills with Reporting skills
- Expertise in MS Excel – hands-on Pivot Analysis, Formulas and Analytical skill
- Proven working experience in providing Help Desk support
- Proficiency in English
- Working knowledge of help desk software, databases and remote control
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
Key Skills:
- Customer service orientation
- SAP
- Helpdesk
- Analytical
- Troubleshooting
- Administration
- MS Excel
- SAP S4 HANA
- SNOW
- SAP Admin
- Ariba
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Qualification: Any Graduate
Work Experience: 0 – 3 Years
How to Apply for IBM Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here