HP Recruitment 2021: HP Recruitment 2021 For Technical Support Representative. B.E / B.Tech / M.E / M.Tech candidates can apply. The detailed eligibility and application process are given below.
About Company: HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere. HP’s commitment to diversity, equity and inclusion – it’s just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line.
Job Title: Technical Support Representative
Location: Bangalore
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Job Description:
- Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.
- Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
- Begin to proactively assist customers to avoid or reduce problem occurrence.
- Work is often reviewed by Supervisor or Team Lead.
Skills:
- Articulate in excellent written and verbal communication skills.
- Experience in customer facing role either remote or face to face.
- Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
- Demonstrated problem solving skills.
- Accuracy in data entry.
- Excellent fluency in language to be supported.
- Experience in a phone based remote role, e- support, e-chat, or similar.
- Familiarity with computer technology.
- Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
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Qualification: Any Graduate
Work Experience: 0.5 – 1 Year
How to Apply for HP Recruitment 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here