Genpact Virtual Drive: Genpact Virtual Drive For Customer Support. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.
Job Title: Customer Support
Location: Hyderabad
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Responsibilities:
- Handle incoming customer inquiries via phone in a professional and courteous manner..
- Resolve customer issues promptly and escalate complex cases to higher authorities when necessary.
- Ensure customer satisfaction by delivering high-quality service and support.
- Maintain thorough knowledge of company products, services, and policies.
- Adhere to company guidelines and procedures at all times.
- Meet or exceed performance targets and KPIs set by the management.
- Collaborate effectively with team members and other departments to improve overall customer experience.
Eligibilities:
- Excellent verbal communication skills in English.
- Strong customer service orientation and problem-solving skills.
- Ability to multitask, prioritize, and manage time effectively
- Willingness to work in rotational shifts, including nights and weekends.
- Basic computer proficiency and familiarity with CRM systems is preferred.
- Prior experience in customer service or call center operations is a plus but not mandatory.
- Graduates from any discipline are eligible to apply.
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Qualification: Any Graduate
Work Experience: 0 – 4 years
Virtual Drive Date: 13th April 2024
Time: 11:30 AM to 2 PM
Venue: https://genpact.zoom.us/j/8309962994
How to Apply for Genpact Virtual Drive 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here