Genpact Recruitment 2023: Genpact Recruitment 2023 For Technical Support Associate. B.E / B.Tech / M.E / M.Tech / MCA candidates can apply. The detailed eligibility and application process are given below.
About Company: Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.
Job Title: Technical Support Associate
Location: Gurgaon
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Job Description:
- As part of the Level 1 Support team, the candidate will be required to
- Should be able to grasp the product knowledge and work in rotational shifts
- First point of contact for customer emails & cases generated by clients/case teams related to the supported applications
- Request and Incident Management – Triage incoming requests and assign to relevant Support Levels utilizing the documentation.
- Ensure that all requests and incidents are responded to within the time specified by the Service Level Agreements.
- Document & add new issues/solutions to the Knowledge Management Repository.
- Use of soft skills – Listening, Empathy, Courtesy, Client Centricity etc.
- Utilize professional techniques to retain & for customer delight
- Provide quality service & resolve concerns efficiently & effectively
- Interact extensively (verbal & written) with global teams & users via emails/Slack/Call
- Take part in knowledge training sessions and collaborate & communicate proactively
- Perform Data Modelling, Transformation, and validation with high-quality output
- Understand the product/s to troubleshoot incidents effectively.
- Proactively identify opportunities for improvement and work with the Team to implement them.
- Perform UAT testing for the products and raise bugs to the product teams via set channels
Eligibility:
- should have excellent written/ verbal communication skills (English business communication)
- Excellent email etiquettes & documentation writing skills
- Should have experience of working with users outside India
- Ability to adapt & implement technical/process level changes.
- Should have excellent problem-solving capability and technical aptitude to resolve incidents.
- Should have worked on Service Now or similar ticketing system
- Eye for detail and good business acumen
- Understanding of L1/L2 Support Operations
- Comprehend the issue, search on Knowledge Management Tool, and communicate/narrate effectively.
- Client-centric mindset and passionate about client satisfaction; goes the extra mile to attain customer delight. Is able to maintain and achieve the highest quality standards in Support Operations.
- Working knowledge of Incident & Request Management should understand the ITIL framework and related processes
- Flexible with rotational shifts and open to work in 24/7 Support Operations.
- Intermediate skills in Microsoft excel,; complex formulas, pivot tables look ups etc
- Understanding of RDBMS concepts, SQL knowledge and ability to construct basic SQL queries.
- Exposure to Tableau visualizations and administration would be considered a plus
- Understanding ETL tools like Alteryx would be plus
- Knowledge of AWS fundamentals would be a plus
- Must be hands-on with strong interest and familiarity on a broad spectrum of technologies like Windows OS, networks, application servers, databases
Skills:
- Understanding of Networking and infra setup
- Ability to logically analyze issues and eliminate causes to zero in on the root cause.
- Understanding of ITIL framework and foundational concepts
- Intermediate Microsoft Excel (Formula) skills.
- Possess SQL knowledge and is able to construct basic SQL queries.
- Exposure to Tableau visualizations and administration would be considered a plus
- Understanding of ETL tools like Alteryx would be plus
- Knowledge on AWS fundamentals would be a plus
- Must be hands-on with strong interest and familiarity on a broad spectrum of technologies like Windows OS, network, application servers, SQL databases
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Qualification: B.E / B.Tech / M.E / M.Tech / MCA
Work Experience: Freshers / Experience
How to Apply for Genpact Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here