Firstsource Recruitment 2020 : Firstsource Recruitment 2020 For Analyst – Non Voice Process. 10+2 / Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company : Firstsource Solutions Limited, a RP-Sanjiv Goenka Group company, is a leading provider of transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology and other industries. Our ‘Digital First, Digital Now’ approach helps organizations reinvent operations and reimagine business models, enabling them to deliver moments that matter and build competitive advantage.
Job Title : Analyst – Non Voice Process
Location : Bangalore
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Job Description :
- Ensure SLAs according to project specifications are met
- Responsible for outstanding customer service. Answers queries and provide resolutions in the most polite and appropriate manner
- Adherence to the client prescribed format for query resolution
- Adherence to process requirements, security norms and metrics
- Adherence to shift schedule team meetings and training requirements
- Invest in self and add to skill sets
- Consultative: Agreeable, inclusive, tolerant of different perspectives and opinions
- Resilient: Copes well with setbacks/failures and bounces back from them quickly
- Decisive and Action oriented: Is able to take decisions even when working with insufficient information or time and enjoys working in a fast paced environment.
- Achievement Oriented: Strives to meet or exceed standards of excellence and always looks at setting challenging goals for self
- Socially Confident :Displays gravitas, is comfortable in different situations and with different kinds of people
- Eager to learn: Ever ready to learn new things and take risks in trying those new learnings
- Creative :Curious and inquisitive, seeking and generating new ideas
Skills :
- Basic Knowledge of Loan Origination Cycle
- Basic knowledge of different types of mortgage and its functioning, documents involved in Loan origination
- Basic knowledge of Federal laws, necessity of RESPA and various laws in different parts of US related to mortgage
- Good communication skills (Written and Verbal) are required to understand and update comments and communicate with various stake holders.
- Strong Customer Service Skills, Detail Oriented with good analytical skills and have the ability to make decisions based on the situation.
- Should be able to effectively use a computer and have working knowledge of MS Word, MS Excel and PowerPoint
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Qualification : 10+2 / Any Graduate
Work Experience : 0.5 – 1 Year
How to Apply for Firstsource Recruitment 2020?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Click Here