Ericsson Recruitment 2023: Ericsson Recruitment 2023 For Support Service Specialist. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adapt, and scale, making our customers successful in a fully connected world. Our comprehensive portfolio ranges across Networks, Digital Services, Managed Services and Emerging Businesses; powered by 5G and IoT platforms.
Job Title: Support Service Specialist
Location: Bangalore
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Job Description:
- Incident management.
- Shift will be 9hrs*5 days a week Shift.
- Problem Management.
- Incident management.
- Responsible of timely execution of all tasks according to job description and the instructions received from the manager.
- Act as the first point of contact for supplier and Ericsson employees working in relation with Ericsson’s suppliers, via all means of communication available.
- Ensures a good collaboration with team members and all supporting functions across the company.
- Delivers all activities efficiently.
- Manages all activities of high complexity level.
- Works closely with all support fuctions to ensure critical cases are solved correctly and timely.
- Participates in projects and represents the organization in meetings regarding the process or the ways of working.
- Ensures that all documents/ presentations requested are created according to indications received and are delivered timely.
- Acts like a domain expert.
- Respects time schedule and working hours as communicated by the Manager.
- Handle inquires by taking following actions: Receive inquiries by email / chat, using computerized systems to access the details of customers, receive inquiries by phone and ensure customer queries are answered to their satisfaction, log ticket, dispatch or resolve ticket according to work instructions, handle request with high complexity level.
- Responsible of Incident Management within ITIL Framework by taking the following actions: prioritize high severity or escalated tickets, follow up pending tickets.
- Assure Quality Control in key areas by taking the following actions: understand the purpose of quality control, and provide necessary support as required.
- Has the integrity to respect private and confidential information by taking the following actions: understand the responsibility in data security, analyze sensitive information and ensure it is secure.
Skills:
- Very good communication skills
- Attention to details
- Analytical skills
- Positive attitude, flexibility and adaptability
- Integrity and responsibility
- Fast learner
- Creativity
- Result oriented attitude
- Customer-oriented attitude
- Teamwork
- Education: Graduate in B.Com, BBM, BBA or relevant degree
- Minimum years of relevant experience: Fresher to 3 years in a support role in Accounts payable
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Qualification: Any Graduate
Work Experience: 0 – 3 Years
How to Apply for Ericsson Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here