Deloitte Recruitment 2023: Deloitte Recruitment 2023 For Technical Support – Analyst. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: Deloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete. Deloitte invests in outstanding people of diverse talents and backgrounds and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities. DTTL (also referred to as “Deloitte Global”) and each of its member firms are legally separate and independent entities.
Job Title: Technical Support – Analyst
Location: Hyderabad
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Job Description:
- Manage premium-level Tax Application Support via email, phone, and chat, to both internal and external users.
- Maintain a client-centric culture and foster a culture of continuous improvement and employee engagement.
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Work with product and development teams to troubleshoot application issues and resolve issues.
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Regularly monitor queues to ensure prioritization and wait time for customers meets our SLAs.
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Attend daily support meetings to communicate trends and guidance, answer questions, and gather user feedback for enhancement requests and deficiencies.
- Maintain quality service by establishing and enforcing organizational standards and policies.
- Assist the Support leadership in organizing, planning, and implementing the Tax Transformation Support Strategy.
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Ability to work flexible shifts including some holidays and weekends.
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Ability to travel as needed (less than 10%)
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Perform other duties as assigned.
- Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
- Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc.
- Client value addition, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
- Process incoming service requests, incidents and change requests and formulate appropriate response
- Manage multiple support mailboxes and respond to emails
- Triage and troubleshoot issue(s) reported on all applications.
- Report and record any new defects on all applications.
- Communicate with end users including external (non-Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from the client organization
- Troubleshoot and resolve technology-related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)
- Enthusiastic self-starter with a can-do attitude, delivering a consistently high level of performance.
- Exceptional attention to detail and willingness to work in a demanding and results-oriented global business environment with frequently changing priorities.
- Ability to work under strict deadlines, prioritize and multitask work assignments, take ownership and adhere to strict internal quality assurance processes.
Requirements:
- Bachelor’s degree in computer science, computer engineering, or related field.
- 0–2 years experience
- Excellent Customer service (Phone / Chat / Emails)
- Excellent spoken English Language proficiency
- Proficient with MS Office applications
- ServiceNow experience preferred.
- Azure experience preferred.
- Exposure to application support, ITIL framework etc.
- Excellent written & verbal skills
- Customer Service experience
- Comfortable working in 24*7 environment
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Qualification: Bachelor’s Degree
Work Experience: 0 – 2 Years
How to Apply for Deloitte Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here