eBay Recruitment 2023: eBay Recruitment 2023 For Operations Agent. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: At eBay, we create pathways to connect millions of sellers and buyers in more than 190 markets around the world. Our technology empowers our customers, providing everyone the opportunity to grow and thrive — no matter who they are or where they are in the world. And the ripple effect of our work creates waves of change for our customers, our company, our communities and our planet.
Job Title: Operations Agent
Location: Mumbai (Work From Home)
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Job Description:
- Conduct in-depth case reviews to promote safe and compliant trading on the site.
- Use filters, member reports and account reviews to make informed decisions on each case.
- Identify trends and provide feedback to your leadership.
- Provide feedback on filter performance to LVIS and other support teams.
- Handle appeals through multiple channels for actions taken across assigned work types.
- Handle escalations as needed per request of leadership.
- Respond to appeals or manage customer inquiries through email channels.
- Conduct outbound phone calls or otherwise reach out to the customer as part of your case review.
- Coach customers on how to be more successful on the site through phone or email channels.
- Educate customers on the regulatory requirements behind the actions of the company.
Eligibility:
- Responsible for making sure work is completed within the Service Level and actively driving improvement.
- Able to gather data using internal and external tools and then interpret to assess risk.
- Available to adjust schedule hours based on business needs.
- Business minded. You can see trends, and opportunities and can multi-task.
- Great at managing your time.
- Excellent at communication – both verbal and written.
- Great at problem-solving.
- Courteous and professional in your engagement with customers, co-workers and Business Units.
- Proactive and suggest workflow enhancements.
- Assigned to projects and initiatives as they arise.
- Able to make discretionary decisions based on research and established guidelines. You know when to make the call yourself or bring others into your decision-making.
- Comfortable working escalations based on your knowledge and proficiency.
- Dependable – you have an established sense of urgency and follow through.
- Adaptable and work under general supervision with the ability to stay self-motivated.
- Comfortable working directly with management and leaders inside and outside of
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Qualification: Any Graduate
Work Experience: Freshers / Experience
How to Apply for eBay Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here