Cyient Walk-In Drive: Cyient Walk-In Drive For Customer Support. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Cyient (Estd: 1991, NSE: CYIENT) is a global engineering and technology solutions company. As a Design, Build, and Maintain partner, for leading organizations worldwide, we take solution ownership across the value chain to help clients focus on their core, innovate, and stay ahead of the curve. We leverage digital technologies, advanced analytics capabilities, and our domain knowledge and technical expertise, to solve complex business problems. With over 15,000 employees in 20 countries, we partner with clients to operate as part of their extended team in ways that best suit their organization’s culture and requirements.
Job Title: Customer Support
Location: Hyderabad
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Job Description:
- As a customer service consultant, you utilise your knowledge of the clients processes and systems to support the activation of customer services and efficiently remediate issues and problems that may arise during the order lifecycle to minimise impact to customers.
- About the Role:
- Apply knowledge of the clients processes and systems to independently manage a customers order throughout its life cycle, whilst keeping the customer informed of progress through call & message channels.
- Coordinate with supply chain department to initiate dispatch of devices in a timely manner and ensure activation of these devices prior to delivery at the customers premises.
- Demonstrate strong verbal communication skills when contacting customers about expected delivery times, changes to delivery schedules and following up on device returns.
- Ability to flex across multiple areas of the order management process in response to changes in demand and manage multiple queues concurrently to ensure orders are processed in a timely manner.
- Managing incoming requests from other departments through call and email channels, being able to respond effectively with clear and concise communication.
- Able to support our onshore staff to manage overflow calls from our customers during peak times and weekends.
- Utilise documented processes and work instructions to efficiently navigate across multiple Telstra systems whilst processing orders, identifying, and communicating opportunities to enhance processes and procedures where applicable.
- Successfully complete of all mandatory learning and training to maintain and apply the necessary skills and knowledge required to provide current information and accurate advice to customers in line with legal & regulatory requirements
- Comply with HSE policies and standards to role model safe and responsible behaviours, minimise risks and demonstrate a commitment to your own safety and the safety of others.
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Qualification: Any Graduate
Work Experience: Freshers
Walk-In Date: 7th Feb 2025
Time: 9.30 AM – 12.00 PM
Venue: No-1, Plot No, NSL SEZ ARENA, 9th Floor, Block-6, Survey, 6, Uppal – Ramanthapur Rd, Uppal, Hyderabad, Telangana 500039, India (View on map)
Contact: Keerthi (04067641629)
How to Apply for Cyient Walk-In Drive 2025?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here