CDK Global Recruitment 2020 : CDK Global Recruitment 2020 For Technical Support Analyst. B.Tech / BCA / MCA candidates can apply. The detailed eligibility and application process are given below.
About Company : CDK Global is the largest global provider of integrated information technology and digital marketing solutions to automotive dealerships and manufacturers in more than 100 countries worldwide for the world’s biggest car brands. Although we operate on a global scale, we are small by comparison and that is a good thing. It means that we are still a business where every person matters and where anyone can make an impact on our growth and success. We have opportunities in a wide range of business areas so wherever in the world you join us, you will get the support, training and tools you need to make significant steps forward in your career.
Job Title : Technical Support Analyst
Location : Hyderabad
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Job Description :
- Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket
- Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues
- Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry
- Troubleshoots problems with malfunctioning software applications and recommends corrective action
- Directs and guides clients through resolution of technical issues
- Submits requests for product changes and other custom programming updates
- Practically applies knowledge of CDK case resolution process, policies, and escalation methodology
- Attends training courses as required and stay abreast of evolving internal processes and industry developments
- Provides customer service and remote support services and applies problem solving skills
- Works in a team environment and assist team members on various issues
- Provides other ad hoc support and duties as assigned
- Works in an environment with competing priorities
Skills :
- Problem solving ability
- Ability to document, track and monitor a problem/issue to a timely resolution
- Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties
- Part Time Trainer or On-Job training Experience (desirable)
- Automotive industry experience (desirable)
- Willing to work in rotational shifts
Requirements :
- BCA / B Tech / MCA (Computer Graduate) with 1-4 years of experience in tecnical support experience with client/customer contact
- CCNA Certified (or Other Network certifications – Cisco, Maraki, etc)
- Knowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and Mobile devices (Smartphones/iPads)
- Knowledge of Unix / Linux / SQL
- PC certifications (A+, MCDST or MCST)
- Knowledge and familiarity with mobile devices (Smartphones/iPads)
- Experience using a ticketing System such as Clarify, Remedy, or Footprints
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Qualification : B.Tech / BCA / MCA
Work Experience :1 – 4 Years
How to Apply for CDK Global Recruitment 2020?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Click Here