Blackboard Recruitment 2021: Blackboard Recruitment 2021 For Associate IT Operations Support Technician. B.E / B.Tech candidates can apply. The detailed eligibility and application process are given below.
About Company: Blackboard understands that the way people learn is dynamic, and that the education landscape is continuously evolving. Our mission is to partner with the global education community to enable student and institutional success, by leveraging innovative technologies and services. With an unmatched understanding of the world of the learner, the most comprehensive student-success solutions, and the greatest capacity for innovation, Blackboard is education’s partner in change. We are driving the industry to new destinations.
Job Title: Associate IT Operations Support Technician
Location: Chennai
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Job Description:
- Being the primary point of support for users in a Blackboard office
- Educating and supporting our Windows & Mac users located locally and globally
- Responding to all assigned service desk incidents and change requests in person or by phone, email, or IM within established SLAs and managing your queue to resolve or close those items in a timely manner
- Diagnosing and resolving hardware and software issues
- Identifying and escalating incidents requiring urgent attention
- Creating, deleting, and maintaining user system accounts and passwords in Active Directory, corporate email system, phone system, and related applications and services
- Configuring and provisioning end-user hardware
- Maintaining accurate records on inventory in support of the Asset lifecycle for computers, accessories, and telephony
- Adhering to our ITIL-based processes, logging all service desk incidents and requests
Skills:
- Self-starter capable of working independently with minimal supervision
- Strong collaboration skills
- Customer-focused service orientation, positive attitude, and attention to detail
- Exemplary record on topics including (but not limited to) MS Exchange online, Active Directory, TCP/IP-based network structure, System Center Configuration Manager (SCCM), or should possess relevant certifications from external institutions
- 0-2 years supporting users in a help desk, customer service environment
- Good knowledge of multiplatform environment- desktop operating systems (MacOS 10.12 or higher and Windows 10) or networking domain
- Excellent oral and written communication skills
- Excellent problem-solving skills and ability to work in a diverse organization
- Ability to analyze and document system processes
- Ability to troubleshoot a broad range of issues common on personal computers
- Reliable and dependable work habits
- Computer hardware knowledge- setup, maintenance, upgrade, troubleshooting (Lenovo/Dell/Apple computers and iOS devices preferred)
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Qualification: Bachelor’s degree in Information Technology/ Networking/ Hardware
Work Experience: 0 – 2 Year
How to Apply for Blackboard Recruitment 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here