Apertum Online Recruitment 2023 For Associate – Customer Service

Apertum Online Recruitment 2023: Apertum Online Recruitment 2023 For Associate – Customer Service. Any Graduate candidates can apply. The detailed eligibility and application process are given below.

About Company: Apertum Online is a leading B2B Tech startup providing business and technical services to the global online and mobile gaming industry. Apertum Online offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals and build and support scalable products and technology which already provide entertainment to millions of users.

Job Title: Associate – Customer Service (Chat Process)

Location: Mumbai

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Job Description:

  • Handling customer queries on Web Chat, E-mails and Social Media
  • Educate current and potential customers with product and service information
  • Maintain accurate customer records
  • Identify and escalate priority issues to the Team Leader and Ops Team
  • Actively participate in team meetings

Key Performance Indicators:

  • Handle all queries in a polite, professional manner
  • Probe and trouble-shoot customer queries, and provide a suitable and satisfactory solution
  • Educate customers on services and processes
  • Escalate any issues to the Team Leader
  • Achieve agreed KPIs and Objectives
  • Attend coaching sessions with Customer Service Supervisor
  • Adhere strictly to shift schedules
  • Adhere to laid down internal policies, procedures and processes
  • Work collaboratively with the team

Skills:

  • Good typing skill
  • Fluent in written and spoken English
  • An excellent communicator
  • 5 days working
  • Rotational shifts and week offs
  • Must be time flexible and able to work in a shift system including Public holidays and weekends
  • Positive attitude
  • Able to work well under pressure and under minimum supervision
  • A fast learner who is able to work with set targets
  • A team player

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Qualification: Any Graduate

Work Experience: Fresher / Experienced

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How to Apply for Apertum Online Recruitment 2023?

Interested and Eligible candidates can apply for this drive online by using the link below.

Apply: Click Here