Apertum Online Recruitment 2023: Apertum Online Recruitment 2023 For Associate – Customer Service. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Apertum Online is a leading B2B Tech startup providing business and technical services to the global online and mobile gaming industry. Apertum Online offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals and build and support scalable products and technology which already provide entertainment to millions of users.
Job Title: Associate – Customer Service (Chat Process)
Location: Mumbai
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Job Description:
- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
Key Performance Indicators:
- Handle all queries in a polite, professional manner
- Probe and trouble-shoot customer queries, and provide a suitable and satisfactory solution
- Educate customers on services and processes
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Attend coaching sessions with Customer Service Supervisor
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes
- Work collaboratively with the team
Skills:
- Good typing skill
- Fluent in written and spoken English
- An excellent communicator
- 5 days working
- Rotational shifts and week offs
- Must be time flexible and able to work in a shift system including Public holidays and weekends
- Positive attitude
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets
- A team player
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Qualification: Any Graduate
Work Experience: Fresher / Experienced
How to Apply for Apertum Online Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here