American Express Recruitment 2023 For Operations Support

American Express Recruitment 2023: American Express Recruitment 2023 For Operations Support. Graduate / Post-Graduate candidates can apply. The detailed eligibility and application process are given below.

About Company: American Express is a global services company, providing customers with exceptional access to products, insights and experiences that enrich lives and build business success. Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do and achieve more.

Job Title: Operations Support

Location: Gurgaon

Job Description:

• This role involves interacting with internal & external clients (authorized signatory/client managers/ merchants/vendor/partners etc) and resolving their inquiries over email.
• Focus on merchant requirement, productivity, and efficiency to ensure SLA’s are met.
• Contribute towards team goals by strictly managing individual productivity & quality targets.
• Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction.
• Understand, determine, and anticipate customer needs and present solutions as appropriate.
• Demonstrate strong focus on process improvements.
• Ensure adherence to and compliance with organization policies and audit controls.
• Build an excellent rapport with the team & other business groups to ensure smooth day to day operations.
• Work on daily inventory towards cases related to merchant services.
• Keep a close eye on gaps & recommend solutions to plug them.
• Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.

Skills:

• Relevant merchants experience about invoicing and payment reconciliation.
• Excellent knowledge of Payment & Banking Industry.
• Excellent oral and written communication skills.
• Strong interpersonal and coordination skills.
• Strong and committed customer focus and consistent demonstration of service excellence.
• Compliance with company policies and procedures.
• Ability to take independent decision & meet stringent deadlines.
• Good command over MS Excel, Access & PowerPoint.
• Strong focus on results.

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Qualification: Graduate / Post-Graduate

Work Experience: Fresher / Experienced

How to Apply for American Express Recruitment 2023?

Interested and Eligible candidates can apply for this drive online by using the link below.

Apply: Click Here