American Express Recruitment 2021: American Express Recruitment 2021 For Operations Support. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: American Express is a global services company, providing customers with exceptional access to products, insights and experiences that enrich lives and build business success. Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do and achieve more.
Job Title: Operations Support
Location: Gurgaon
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Job Description:
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Interface with Analysts, Team leaders, and other members of management.
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Manage, update and report real-time activities in the department.
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Monitor Real Time Adherence (RTA) and communicate staffing discrepancies to Team Leaders.
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Record and Maintain a count of productive FTEs. Capacity Management for sub-processes. Work with Short Term Forecasting and Capacity team for IDPs and Staffing. Leave Cap Formulation; provide advisory support on release of FTEs from the process.
Purpose of the Role:
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Communicate systems, voice response and Telecommunication issues to the department.
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Real time adherence, monitoring and communication. Raise awareness to RTA issues that are impacting service level and aging objectives.
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Proactively identify improvement opportunities on things such as shift mix, hours of operation etc. Manage Outbound Contacts on Dialer, with minimal abort rate.
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Analyze and define at regular intervals, best time to contact Card members to improve total Contacts in the process. In-bound call pattern analysis, trending and staff alignment.
Skills:
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High result orientation.
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Proven ability to drive high productivity & sustained performance.
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Strong team player with a high level of integrity.
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Result oriented and decision-making skills.
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Ability to demonstrate flexibility and resilience in the face of changing business requirement.
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Strong Analytical skills (Mathematics and Statistics background preferred).
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Good working interpersonal and negotiation skills and the ability to communicate at all level
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Qualification: Any Graduate
Work Experience: 0 – 3 Years
How to Apply for American Express Recruitment 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here