American Express Recruitment 2023: American Express Recruitment 2023 For Customer Service Analyst. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: American Express is a global services company, provides customers with exceptional access to products, insights and experiences that enrich lives and build business success. Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do and achieve more.
Job Title: Customer Service Analyst
Location: Gurgaon
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Job Description:
- The position is responsible for providing quality and timely completion of Merchant requests related to KYC and banking Updates/Maintenance on existing merchant accounts/New Account set-ups, payments research and account reconciliation.
- Requires the handling of outbound and inbound calls to and/or from Financial Institutions, Merchants, and internal customers.
- Provide service & support to Merchants, Processors, MS TSC, Banking, SRG/KOAT, Contract Review, Submissions, ESSU, CMS, Acquisition, Network Development, Risk Management, and Welcome Acceptance
- Review, analyze, and process merchant requests from the simple to the complex.
- Review, verify, understand, and apply information from business and legal documents, i.e., Articles of Inc., Business license, Bank Statements, Guarantee Agreements, IRS documents, AMEX Terms and Conditions, Policies and procedures and PAD Agreements in order to fulfill critical maintenance requests & KYC requirements.
- Ensure timely completion of cases and follow strict deadlines for enhanced merchant experience
- Strong analytical and collaboration skills
- Excellent written and verbal communication skills
- Demonstrates ability to be self-directed with excellent follow through
- Customer-focused with a high level of urgency; role model for delivering Extraordinary Customer Care
- Able to interact professionally with all levels of clients
- Ability to manage multiple tasks simultaneously
- Working knowledge of MS Office products, i.e. Excel, Word, PowerPoint etc.
Eligibility:
- Graduate
- Excellent verbal and written communication skills
- Ability to evaluate Merchant information
- High result orientation
- Ability to make independent decisions & meet stringent deadlines
- Demonstrated dependability
Benefits:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centres staffed with nurses and doctors (depending on location)
- Free and confidential counselling support through our Healthy Minds program
- Career development and training opportunities
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Qualification: Any Graduate
Work Experience: Freshers
How to Apply for American Express Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here