Amazon Recruitment 2023: Amazon Recruitment 2023 For Sr. Associate. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa for our customers: shoppers, sellers, content creators, and developers worldwide.
Job Title: Sr. Associate
Location: Work From Home
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Job Description:
- Handle inbound and outbound calls from Amazon employees regarding their HR queries
- Log all queries received in the Panorama / Trouble Ticketing tool
- Responsible for working on Ticketing to resolve the queries received from the employee
- Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.
- Adhere to defined processes and ensure delivery in accordance with set quality standards
- Thorough knowledge of policies & processes for multiple customer groups.
- Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational, changes every 3-4 months)
- Weekly Off: Rotational two consecutive days off (it is a 5-day working week with 2 consecutive days off. The off days may change every 3-4 months)
Eligibility:
- Bachelor’s degree
- Minimum of 0-10 years of experience
- Willingness to handle calls
- Willingness to work in call centre/contact centre / Help desk environment
- Willingness to work in 24*7 support process including night shifts
- Strong attention to detail and good interpersonal skills
- Strong decision-making and problem-solving skills
- Ability to multi-task and agility to change in a fast-paced dynamic environment
- Proficient with MS Excel
- Application of Phone and email etiquette in customer interactions
Preferred Qualifications:
- 1+ years of human resources experience
- 1+ years of customer service experience
- 1+ years of Microsoft Office products and applications experience
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Qualification: Bachelor’s Degree
Work Experience: 0 – 10 Years
How to Apply for Amazon Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here