Amazon Recruitment 2023: Amazon Recruitment 2023 For Virtual Technical Customer Service. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About the Company: Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers worldwide.
Job Title: Virtual Technical Customer Service
Location: Across India
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Job Description:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Eligibility Criteria:
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills and ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers’ issues without distracting to resolution
- Good composition skills and ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
- Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.
Computer Knowledge:
- Ability to use a desktop computer system
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing skills
- Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
- Demonstrates an ability to successfully navigate website
- Demonstrates a proficient knowledge of email applications
- Demonstrates an ability to learn in various media
- Ability to successfully adapt to changes in the work environment
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Qualification: Any Graduate
Work Experience: Freshers
How to Apply for Amazon Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here