Accenture Recruitment 2021 : Accenture Recruitment 2021 For Associate – IT Help Desk. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company : Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 450,000 people serving clients in over 120 countries, Accenture drives innovation to improve the way the world works and lives.
Job Title : Associate – IT Help Desk
Location : Bangalore
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Job Description :
- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
- You will also be responsible for closing the fault and complaints within SLA’s.
- You will be working as a part of IT Help desk team assisting in application related technical issues.
- You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.
- This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.
Responsibilities :
- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your primary interaction is within your team and your direct supervisor
- You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
- You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
- You will be working closely with project members to effectively deliver on the requirements
- You will be an individual contributor as a part of a team with a predetermined focused scope of work.
Skills :
- Ability to perform under pressure
- Ability to establish strong client relationship
- Ability to handle disputes
- Ability to meet deadlines
- Customer service – Inbound
- Customer service – Outbound
- Customer Service Technology Support
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Qualification : Any Graduate
Work Experience : 0 – 1 Year
How to Apply for Accenture Recruitment 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Click Here