Zolo Recruitment 2023: Zolo Recruitment 2023 For Associate – Customer Delight. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: ZoloStays stands out as the leading provider of managed co-living spaces in India, catering to the needs of both working professionals and students. Backed by over $100 Mn funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we have swiftly emerged as one of the fastest-growing co-living players in the market. Zolo is always evolving. We believe in constantly raising the bar and pushing ourselves to new heights. This means that we are always looking for ways to improve and innovate, whether it is through new technology, better design, or more efficient processes. By embracing this principle, we have become one of the most dynamic and forward-thinking companies in the coliving industry.
Job Title: Associate – Customer Delight
Location: Bangalore
| Freshers Jobs by City |
|---|
| Bangalore Jobs |
| Chennai Jobs |
| Delhi NCR Jobs |
| Hyderabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
Job Description:
- CRM Management: Effectively utilize Customer Relationship Management (CRM) systems to access and update customer information, ensuring accurate and efficient service delivery.
- Email and Ticketing Support: Respond to customer inquiries, complaints, and service requests through email and ticketing systems. Provide timely and professional responses to resolve issues and address customer needs.
- Strong Analytical Skills: Utilize data analysis tools to extract valuable insights on grievance response times, trends, and specific customer requirements. Use data to drive continuous improvement in customer support processes.
- Service Complaints and Requests: Handle service complaints and requests by thoroughly understanding customer problems and providing appropriate solutions. Ensure a high level of customer satisfaction through effective communication and issue resolution.
- Grievance Handling: Effectively address customer grievances and escalations, demonstrating empathy and a commitment to resolving their issues promptly.
- Cross-Team Collaboration: Collaborate with relevant teams to ensure all grievances are addressed within service level agreements (SLAs). Actively work with other departments to minimize future occurrences of similar grievances.
- Customer Satisfaction Enhancement: Proactively identify opportunities to enhance the overall customer experience by addressing root causes of grievances and implementing preventive measures.
- Documentation and Reporting: Maintain accurate records of customer grievances, resolutions, and follow-up actions. Generate detailed reports to track and monitor grievance handling performance, highlighting areas for improvement.
- Salary: 3 LPA – 4 LPA
Skills:
- Male candidates only
- Strong written communication skills.
- Excellent math and analytical abilities for data analysis and insights.
- Customer-oriented mindset with a focus on problem-solving.
- Detail-oriented with a commitment to maintaining accurate records.
- Previous experience in non-voice customer support or a similar role is a plus.
Join Our Telegram Group for Instant Job Notification
Qualification: Any Graduate
Work Experience: Freshers / Experience
How to Apply for Zolo Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here