Zoho Recruitment 2024: Zoho Recruitment 2024 For Technical Support Engineer. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: Zoho Corporation is the software company behind three great brands: Zoho, ManageEngine and WebNMS. Zoho offers beautifully smart software to help you grow your business. With over 40 million users worldwide, Zoho’s 40+ products aid your sales and marketing, support and collaboration, finance and recruitment needs – letting you focus only on your business. Zoho CRM is our flagship service and has won many awards such as the 2012 CRM Magazine Market Leader Award and the 2012 Sleeter ‘Awesome Application’ Award. ManageEngine is an easy-to-use enterprise IT Management product used by over 60,000 customers worldwide. WebNMS is a highly customisable Network Management Framework with over 25,000 carrier deployments worldwide.
Job Title: Technical Support Engineer
Location: Chennai / Salem / Coimbatore / Tirunelveli / Madurai
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Job Description:
- As a Technical Support Engineer, you will:
- Be the face of Zoho with prospects, customers and partners
- Engage in voice, email and chat-based support
- Diagnose and solve application issues
- Understand and analyze the needs of the users and provide timely solutions
- Handle product demos, implementation and training
Requirements:
- Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
- Build a rapport with customers with clear and confident communication.
- Focus on customer satisfaction and first-time resolution.
- Engage with the technical team to provide faster resolutions to technical issues.
- Work closely with the technical content team to identify gaps in the help module.
- Should be willing to work night shifts.
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Qualification: Bachelor’s Degree
Work Experience: Freshers / Experienced
How to Apply for Zoho Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here