Trigent Recruitment 2021 : Trigent Recruitment 2021 For Customer Support. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company : Trigent is a global leader in software solutions, headquartered in Southborough, MA, with development centers in Boston, Bangalore. As an ISO 9001:2008 certified company, Trigent provides proven results to global Independent Software Vendors (ISVs), Fortune 500 enterprises and SMBs in the High Tech, Healthcare, Education, E-Commerce and Manufacturing businesses. Founded in 1995, Trigent has been consistently recognized for its breakthrough solutions, strategic insights and execution excellence.
Job Title : Customer Support
Location : Hyderabad
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Job Description :
- Answer ACD calls related to technical issues of the users ranging from local desktop to applications and AV requirements. Respond to email and SRS requests for audio conference bookings.
- Act as conference operator for high profile calls.
- First line trouble shooting if problems are reported using diagnostic techniques.
- Translate user requirements to system for event execution.
- Resolve booking issues and ensure latest information is made available for event setup.
- Remote setup and tear down of Audio Visual events including VCs as per the user requirements.
- Supporting the client in the use of AV Systems.
- Supporting Video Conferencing calls.
- Liaising with stakeholders to ensure successful execution of events
- Co ordinate preventative maintenance to AV equipment.
- Troubleshoot AV / Event related issues during set up or during the actual call, as and when it arises
- Escalation when problems persist.
- Promote and adhere to the Companys policy and procedures.
- Running metric reports.
- Any other responsibilities as requested by the lead and / or any designated member from the team.
- Should be flexible to work in any of the 24 x 7 shifts.
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Qualification : Any Graduate
Work Experience : 0 – 2 Years
How to Apply for Trigent Recruitment 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Interested candidates can send their updated resume to anitha_m@trigent.com