Thomson Reuters Recruitment 2023: Thomson Reuters Recruitment 2023 For Product Support Specialist. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Thomson Reuters is the world’s leading provider of news and information-based tools to professionals. Our worldwide network of journalists and specialist editors keep customers up to speed on global developments, with a particular focus on legal, regulatory and tax changes. Our customers operate in complex arenas that move society forward — tax, law, compliance, government, and media. In a disruptive digital age, we help professionals reinvent themselves.
Job Title: Product Support Specialist
Location: Mumbai
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Job Description:
- Providing Remote Support to US clients by either live chat or over the telephone to help set up systems or resolve issues
- Providing Solutions through E-mails and Telephone conversation
- Troubleshooting system, diagnosing and solving software faults
- Responding within agreed time limits to call-outs
- Handling escalated calls and remotes
- Working continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritizing and managing many open cases at one time
- Rapidly establishing a good working relationship with staff, e.g., software developers
Eligibility:
- Graduate (prefer Commerce stream as we use accounting jargon)
- Fresher/1-2 years of experience in Technical Support.
- Strong verbal, written, and interpersonal communication skills
- Excellent organizational skills and attention to detail with ability to handle multiple projects and priorities
- Persistence and initiative to learn
- Prefer nearby office location
- Ability to work effectively in a group environment
- Rotational Shift including Night Shift
Technical Knowledge:
- Prior hands-on experience working with MS Office including Excel, windows operating systems
- Any prior experience of working with any Customer Service Software and Support Ticketing System e.g. Zendesk, Salesforce, Jira etc.
- Good typing speed e.g. 40 WPM
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Qualification: Any Graduate
Work Experience: 0 – 2 Years
How to Apply for Thomson Reuters Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here