Thomson Reuters Recruitment 2021: Thomson Reuters Recruitment 2021 For Customer Service Support. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: Thomson Reuters is the world’s leading provider of news and information-based tools to professionals. Our worldwide network of journalists and specialist editors keep customers up to speed on global developments, with a particular focus on legal, regulatory and tax changes. Our customers operate in complex arenas that move society forward — tax, law, compliance, government, media. In a disruptive digital age, we help professionals reinvent themselves.
Job Title: Customer Service Support
Location: Hyderabad
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Job Description:
- Responsible for customer operations services and order transaction processing
- Adherence to the Service Level Agreements – productivity, turn-around-time, and accuracy with respect to cases created.
- Respond to customer inquiries via SFDC Tool & email etc.
- Respond to inquiries regarding a specific or more complex product or a specific customer (based on customer size or revenue tied to customer). Inquiries will vary but typically include address changes, account changes/updates, order status, billing inquiry/modifications, etc.
- Ensure each customer contact is handled in a manner consistent with the Thomson Reuters brand and values to maintain customer satisfaction and retention.
- Use analysis along with policies and procedures to resolve customer issues. Interpret customer contracts and assist Field Rep’s, ASM’s
- Researching missing payments and applying credits on the invoices, encoding error corrections, payment corrections, funds transfer
- Filter and escalate inquiries as appropriate.
Skills:
- Completed Bachelor’s degree (in any field) or vocational graduates/associate degree holders
- Able to communicate clearly and professionally, both verbal and written
- Knowledge on Tools like SFDC, Order to Cash, CUAS
- Highly service-oriented towards customers
- Proven ability to multitask and adapt to change
- Relentless enthusiasm for the job at hand and ability to collaborate in a team setting
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Qualification: Bachelor’s Degree
Work Experience: Freshers / Experienced
How to Apply for Thomson Reuters Recruitment 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here